Miva provides tools that allow merchants to recalculate shipping charges, refresh sales tax calculations, and automatically remove shipping costs from canceled orders. These features help keep order totals accurate when shipping methods change, charges are adjusted, or orders are canceled. This article explains how and when to use each option.
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Recalculate Shipping
The Recalculate Shipping option allows merchants to request updated shipping rates for an order. This is useful when order details, shipping information, or available shipping methods have changed.
To recalculate shipping from an order page Navigate to PATH: Order Processing > Orders.
- Select the order you want to update.
- Click Recalculate Shipping.
- Select a shipping method from the list of available rates.
- Click Recalculate.
The selected shipping rate is applied to the order and sales tax is recalculated using the updated shipping charge.
Shipping Summary
When shipping visibility data is available, the Recalculate Shipping dialog includes a Shipping Summary section. The Shipping Summary provides additional information about the selected shipping rate, including shipping method details and package information used during rate calculation.
For more information, see Shipping Rate Calculation Visibility.
Recalculate Sales Tax
The Recalculate Tax option allows merchants to refresh the sales tax applied to an order using the order's current information. This is useful after making changes that may affect tax calculations, such as modifying shipping charges, adjusting order totals, or updating customer information.
To recalculate sales tax:
- Open an order.
- Click Recalculate Tax.
The order's sales tax is recalculated using the current state of the order.
For stores using a third-party tax service, such as Avalara or TaxJar, recalculating tax sends the updated order information to the configured tax service and applies the returned tax amount to the order.
Clear Shipping on Canceled Orders
Miva can automatically remove shipping charges when an order is canceled. This helps ensure canceled orders accurately reflect the remaining charges associated with the order.
To enable Remove Shipping From Cancelled Orders:
- Navigate to Marketing > Settings.
- Expand the Discounting Options section.
- Enable Remove Shipping From Cancelled Orders.
When enabled, shipping charges are automatically removed when an order is canceled.
For existing stores, this setting may need to be enabled manually after upgrading. New stores may have this setting enabled by default.
Clear Shipping on Canceled Orders
The Remove Shipping From Cancelled Orders setting automatically removes shipping charges when an order is canceled. This helps ensure the order total accurately reflects the remaining charges on the order after cancellation.
To enable Remove Shipping From Cancelled Orders:
- Navigate to Marketing > Settings.
- Expand the Discounting Options section.
- Enable Remove Shipping From Cancelled Orders.
- Click Update.
When enabled, Miva automatically removes shipping charges from canceled orders.
Note: For stores upgraded from earlier versions of Miva, this setting is disabled by default and must be enabled manually. New stores may have this setting enabled by default.