Review Baskets

Review Baskets

The Review Baskets module lets you monitor shopper activity on your site in real time, specifically what products they’ve added to their baskets. It’s a valuable tool for keeping an eye on who’s shopping, what they’re interested in, and whether they’re logged in or just browsing anonymously. You can also see if a basket is still active or has expired.

From this screen, you can dive into the full details of any basket, make edits, or even delete a basket if needed. It’s a simple way to manage customer sessions and identify potential sales opportunities.

Step 1: Install the Review Baskets Module

Path: Settings > Modules > type Review Basket in the Module search bar then Click Install

After installation, the Review Baskets page will open automatically. To access it later, enter “Review Baskets” in the Miva Admin search bar to navigate directly to the module.

Overview of the Review Baskets Module

In the Review Basket you can:

 1. Filter by date: Use the dropdown menu to filter by time range: Last 7 Days, Last 30 Days, Last 365 Days, or Exact Dates.
 2. Edit Basket Details like: Apply/ Remove Coupons or Apply/ Remove Discounts
 3. Delete All Baskets button to remove all displayed baskets.
 4. Delete a group of Baskets, or one Basket at a time.
 5. Download a CSV file of Basket data.

The Review Baskets page displays a customizable table of shopper basket data. To control which fields appear, click the [+/-] icon on the far right of the column header row. This opens the column selector, where you can check or uncheck the fields you want to include in the view.

Note: The data field TYPE shown in the image below shows if the customer is logged into their account or not, if they are not logged in it will display as "Anonymous", if the customer is logged into their account the field "Customer" will be displayed.

Filter Baskets

Use the date range filter to narrow down which baskets are displayed. Available options include: No Time Limit, Last 7 Days, Last 30 Days, Last 365 Days, Exact Dates

To filter: Go to the Baskets dropdown menu at the top of the page. Select your desired time range.

Editing Baskets with Review Baskets Modules

Clicking a Basket ID opens the Basket Details screen, which closely resembles the Order Details view. From here, you can:

• Create an order
• Delete the Basket
• Apply/ Remove Coupons Learn more about using coupons in Miva 
• Apply/ Remove Discounts More on discounts in the Price Groups documentation
• Edit Charges 

Note: You cannot modify the products in a basket from this screen. To add or remove items on behalf of a customer, use the Shop as Customer feature. Learn more here.

Create an Order from the Basket Details screen

Click Create Order Button on the Basket Details screen. The Create Order button is located at the top of the screen next to the Basket ID number.

After you create the new order the Order screen will open automatically.

From the Order screen you make additional changes like, Recalculate Tax, Recalculate Shipping, Edit Shipping/ Tax/ Other Charges, Authorize Payments, Edit Shipping, and Billing information.

Deleting Baskets with Review Baskets Modules

You can delete one, multiple, or all baskets directly from the Review Baskets batch list using the following options:

Delete All Baskets: This will permanently delete all current customer baskets, including any saved items. To remove all displayed baskets at once.

1. Click the Delete All Baskets button in the top-right corner of the page. 

2. Confirm the action when prompted.

Delete Record(s): This method allows for more control, whether you're clearing abandoned carts or troubleshooting individual sessions. Delete bulk baskets or a single basket from the batch list by:

1. Check the box next to the baskets you want to remove.
2. Click on the ellipsis icon in the toolbar.
3. Click on Delete Record(s) from the dropdown menu.

Learn more about basket deletion options in Miva.

Download CSV file of Customer Basket Data

To export basket data:

1. Click the ellipsis icon in the toolbar.

2. Select CSV from the dropdown.

This will download a CSV file containing the currently visible basket data. While there's no option to re-import basket contents into Miva, this export provides an easy way to analyze or archive basket activity outside of the admin.