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Knowledgebase : Miva Merchant FAQ
 

1. MIVA EMPRESA VERSION V5.17 OR NEWER If you need to upgrade Miva Merchant Empresa you will need to contact your Miva Merchant hosting provider. You can download the latest release of Miva Merchant Empresa HERE [http://www.miva.com/support/downloads]. ...
PLYMOUTH, IN, January 10, 2012 /24-7PRESSRELEASE/ -- Miva Merchant has achieved the rank as third best shopping cart software vendor in the online marketing industry by the independent authority on Search vendors, topseos.com, for the month of January 20...
Normally the Bill To section of the checkout is optional if left blank. If the Bill To fields are now being required even when left blank, this is usually caused by a mis-configuration in the Miva Merchant States list, caused by deleting the "Outside U...
12 SEO Copywriting Tips For Product Pages In several conversations recently the question, what can I do when adding new products to help with SEO has come up so I decided to put together a list of SEO tips that you can use as a checklist when adding ne...
17 SEO Tools & Resources for Optimizing Your Store During the Miva Merchant conference last week I spoke to several merchants regarding Search Engine Optimization (SEO), and I learned there is a demand for a list of tools to help in that process. Toda...
Miva Merchant Ecommerce Blog 5 Simple Ways To Get More Traffic Posted: 12 Aug 2010 09:12 AM PDT Everyone wants more traffic to their online store. Here are 5 simple ways you can get more potential customers to visit...
Miva Merchant Blog by Brennan Heyde Posted on March 25, 2010 During years of working with the Miva Merchant software to build beautiful and powerful online stores, the WEB DESIGN AND DEVELOPMENT [1] team at Miva Merchant have accumulated a set of too...
Using custom fields, products can be assigned additional images to display on the Product screen in MIVA Merchant 5.5 Production Release 7 and EARLIER. Stores using Miva Merchant 5.5 Production Release 8 and later already have built-in additional product ...
HERE IS A LIST OF USEFUL RESOURCES TO HELP YOU WITH MIVA MERCHANT: General Documentation: http://www.mivamerchant.com/support/docs [1] Production Release 8 (PR8) Reference Guide: http://www.mivamerchant.com/referenceguide Training Videos: http...
Title ------- Bad Request: Your browser sent a request that this server could not understand. Symptom -------- Error: Bad Request Your browser sent a request that this server could not understand. Reason: --------- You're speaking plain H...
=================================================================================== Customers are prompted to fill out both the Bill To and Ship To fileds at checkout even though the Billing Information is marked as Optional in the admin. ==============...
Title: Blank screen at onset of setup Symptom : When trying to setup Miva Merchant (so far only been reported on v4.12), you go through all the info screens and when you submit the final page and the setup process should begin creating the databases,...
Calculate Goods and Services Tax (GST), Harmonized Sales Tax (HST), and Provincial Sales Tax (PST) on shipments from a Canadian store to Canadian customers. Country-wide Settings Entries on the top line, above the list area, apply to orders throughout...
Miva Merchant E-commerce Blog ------------------------- Besides running, the worst part about a race is not being able to see the finish line. Itâ€(tm)s the same for checking out on an ecommerce store. Users should feel as though they are making pro...
If you are familiar with Checkout By Amazon, you may know that the common methods for reporting order information to Google Analytics are not readily available to you. I recently had an opportunity to tackle this problem, and created an effective workarou...
Tips font-size: 13px; font-style: normal; color: #333333} p.SUB {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font-style: normal; color: #333333} p.BODY {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font...
Core 17 introduced an issue where merchants who only ship to a single country causes customers to fill out both the Bill To and Ship To address fields at checkout. To resolve this issue make the following changes. ====================================...
Title: Customization Guides for v3.xx Solution: Here are some links that you may want to send to customers if they are wondering how to add images, change fonts, colors, use HTML, etc. in their store. Introduction to Customizing Guides: h...
Title : ---------- Cybercash and state baed sales tax AUDIENCE : ---------- Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a MIVA Merchant end user e...
MIVA MERCHANT BLOG In a previous Miva Merchant blog post, we discussed the basic principles behind the CATEGORY SPREADSHEET [1] for a Miva Merchant store upload. As I stated then, the spreadsheet upload is a powerful feature but rarely done properly ...
TO REMOVE THE NAVIGATION BAR: You will need to click on Navigation Bar in the admin and click the Advanced Mode link. Remove all the coding in the Advanced Mode screen and this will remove the Navigation Bar. TO REMOVE THE CATEGORY TREE: To remove...
Tips font-size: 13px; font-style: normal; color: #333333} p.SUB {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font-style: normal; color: #333333} p.BODY {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font-st...
Query: Does Affliate programs work for repeat visits. Answer: The Affiliate Program DOES work for repeat visits. If a person follows an Affiliate link to a product and places an order, that click and order will be tracked. However, and this is the pa...
================================================ How do I forward mail from my domain account to more than one address? ================================================ To setup email forwarding to more than one recipient: 1. In your Control...
Application allows users to integrate Miva Merchant ecommerce web orders and update inventory automatically into over 37 major accounting packages. BURLINGTON, Ontario (November 2, 2009) – eBRIDGE Software announced today that it has released a new c...
Encryption Key Migration Wizard In PR7, there are two databases: * The "Primary Database" -- This database contains 99.9% of the information regarding the store. Products, categories, configuration, and order data. * The "Private Key Database" ...
=========================================================== Error: CODES MAY ONLY CONTAIN LETTERS, NUMBERS, UNDERSCORES (_) AND DASHES (-) =========================================================== In later versions of Merchant, Miva added a "fe...
Here are some quick instructions for exporting a product list and importing a product list to the store. Exporting Products - after completing an export of the products you will have a template to fill out to import your product list. 1. Log into the M...
Article Number - 32 ******************* Title -------- Fatal Error when editing pages in MM5 Symptom --------- Fatal Error MIVA Merchant has encountered a fatal error and is unable to continue. The following information may assist you i...
Miva Merchant E-commerce Blog h1 a:hover {background-color:#888;color:#fff ! important;} div#emailbody table#itemcontentlist tr td div ul { list-s...
============================== How do I change my password for FTP and SSH ? ============================== All Customer can change FTP or SSH passwords: Customers on control-panel enabled sites can change their password by first logging into ...
Last week we announced a partnership with eCommerce author Pamela Hazelton, which enables all Miva Merchant users to gain access to the electronic version of her latest book for free. Miva Merchant 5.5: The Official Guide - Second Edition (PR7 & PR...
Miva Merchant is proud to announce that we've worked out an arrangement with Kemper Strategic, the creators of the best Miva Merchant/Google Analytics integration on the market today, to offer that module FREE of charge. Simply go to: http://www.kemper...
============================================ Hide price or change text for zero priced products (MIVA Merchant 5) ============================================ Stores using MIVA Merchant 5 can modify their Page templates to remove or replace...
•Hits - Displays the number of times someone has connected your Miva Merchant storefront and views one of your store's pages. It will count each page view. •Visits - Displays the number of unique visitors that connect to your Miva Merchant store....
In the Miva Merchant administration, expand your store menus, then click on Products. Select a product you'd like to link to from the outside page. When viewing the product's properties, in the top right corner you will see a "Links" button. A popup win...
Issue : How to change Pagination in MM5 Notes : Login to Admin>>Expand Stores>>Expand your Store>>Click on Pages>>On the right hand side click on 'edit' next to 'Category display page'>>Click on the link for Category Product List Layout Here you ...
Title : How to create Log files in Synchro Notes : Create a folder on their C: drive. You can call it anything so lets call it mivasynclogs Next go into mivasynclogs, and copy the path to this file. Just like in a browser, however if you cant do ...
How to list in eBay Motors: 1. Go to Marketplaces - eBay Listing Details 2. Click Add Detail 3. Change the Site drop down to eBayMotors* 4. Set all other required fields (Note: this may require you to create new policies) 5. Click Save 6. Edit...
Title: Remove weight Notes: To remove the weight/cost-- Log into admin, click on the arrow next to your store name then click on the arrow next to the word categories. Click on the category name (that you want to hide price) . Then on the righ...
Issue : How to update a module in Miva Merchant 4.xx Notes : Login to Miva Merchant Administration Click on blue arrow next to modules. Select the module you want to update. Select file tab. Click on upload. Click on browse and select the down...
Title: How to use custom fields Solution: Once you create your custom field you then need to go and edit the product you wish to assign this field to. Once you edit the product, click on custom fields, and you can assign the info and update. Th...
The below instructions will allow you to set up a method for forcing all of your customers to reset their passwords. This would be employed as a security precaution in the event of a potential encryption compromise, such as the OpenSSL bug "Heartbleed"...
Unless you have taken some extra steps to build the store offline, then you have been building the store online the entire time. Miva Merchant is a "hosted" e-Commerce solution. This means that to operate the software, you must access it via the Intern...
The Image Management module under utilities allows you to view and maintain images that are generated by Additional Images added to your products. When a product has Additional Images added, thumbnails, main image and close up images are generated auto...
Log in the admin section for your store. Then, click on your store name. Next, click on images. You can upload your own images by clicking on the upload button. Store the images you create on your hard drive, so you can browse for them in the upload...
Title ------- Installing Miva Merchant 5 Solution ---------- Installing Miva Merchant 5 You will need FTP access to your site to complete the Installation. You should contact your Host Provider for information regarding FTP access. **...
When you install the .pkg file, it automatically gets installed on the /home/sites/home/ directory. This is what you need to do - 1) FTP into /home/sites/home/web/ 2) Download the Merchant2 directory. 3)Logout of FTP 4)Login to FTP as the vi...
=================================================== Instructions for upgrading from uncompiled to compiled Miva Merchant with OUI =================================================== 1. make sure they are running the latest uncompiled OpenUI. ...
Example from our Forum Post on Inventory Kit Builder feature in WOMBAT/Production Release 7. http://extranet.mivamerchant.com/forums/showthread.php?t=23801&highlight=kit+builder The Inventory Kit Builder is for when you would like to track many ind...
Title : ---------- Inventory Tracking Notes : -------- When Invetory Tracking is in use, the product inventory is adjusted when an item is placed in the basket. The inventory for the product will be decremented, and will remain at this leve...
Title: LaunchPad Permissions ( Now Rare ) Symptom: There's a problem with some of the builds of Miva Merchant which doesn't contain some empty directories. Cause: When module install kicks in the route to create the directories, it doesn't ...
Issue: Error Code: MER-MER-00004 Description: Unknown Error Action = SHIP,CTAX Screen = OPAY Symptoms: If a customer is using VAT tax with a tax rate of 0.00% assigned to a product, this error message will display during the checkout. ...
Title --------- MER-STP-00002 You must accept the terms of the license agreement to use Miva Merchant. Symptom ---------- Miva Merchant: Setup: Error Miva Merchant has encountered a fatal error and is unable to continue. The following info...
Title -------- Meta Refresh Solution ----------- Meta Refresh This line of code will automatically forward the web browser to the link you specify Put this code on the landing page that you want to activate the auto forward behavior ...
This is a work around for Bug ID 5765. This bug fix is scheduled to stream out with Production Release 8. You need to add this to your PROD and CTGY head tags. 1. Login to your admin interface 2. Click on Pages 3. Click on Edit for the PROD or CTG...
IMPORTANT AND CRITICAL UPDATE FOR ALL 4.X STOREOWNERS Dear Miva Merchant 4.x Customers, As many of you already know, July 1, 2010 was the mandatory deadline for all payment applications to become PA-DSS Validated. This requirement impacts all payment...
Miva Merchant contracts with PSC to become PA-DSS certified Miva Merchant is proud to announce that we'll be certifying Miva Merchant as a PA-DSS Certified application and expect that certification to be complete in Q3 2009. This certification is critic...
Title --------- MIGRATED Miva Merchant Virtual Machine: Apache Configuration File ( httpd.conf ) Symptom ---------- Incorrect paths to any of the configuration in this file can cause a number of errors - Error: mivaroot is not defined - Call to...
Miva Merchant is built on what is referred to as an "open modular architecture." This means that developers can create modules (plug-ins), by coding to the Miva Merchant API, which can be added to the software in order to increase functionality. The pl...
A quick reference PDF that explains managing your store, products, orders and shipments in the Miva Merchant admin. [1]Download Guide Here [2] Contents GLOBAL SETTINGS > ADD STORE .......................................................................
HERE IS A LIST OF USEFUL RESOURCES TO HELP YOU WITH MIVA MERCHANT: General Documentation: http://www.mivamerchant.com/support/docs [1] Production Release 8 (PR8) Reference Guide: http://www.mivamerchant.com/referenceguide [2] Training Videos: ...
Miva Mechant Skin Install Step 1 Click Here Miva Mechant Skin Install Step 2 Click Here Miva Mechant Skin - Making Changes Click Here Miva Merchant Skin - Failsafe - Reverting to Backup Version Click Here
Miva Merchant comes with a basic statistics reporting program. It displays the following "Statistics" in the Main screen of the Miva Merchant administration interface: * Hits - Displays the number of times someone has connected your Miva Merchant stor...
Miva SEO Features This is the code for a standard install of the Navigation Bar in Advanced Mode. What you need to do is go throughout your page templates and alter the url's to match your SEO settings. Code: S...
======================== What is MIVA_FUP00000001? ======================== Your site's mivadata directory may contain files called MIVA_FUP00000001, MIVA_FUP00000002, MIVA_FUP00000003, etc. These files are temporary files created during im...
1. Get an ftp program. Best that you contact your Host and find out what ftp program they recommend. This allows you to copy files to and from a website. 2. Get your ftp login information for the old site and the new site. Again, you need to cont...
At this time, there is no "universal" header/footer. One thing you can do to achieve that, is to put that custom header code, in every header text box. The headers, will appear, just below the navigation bar. If you wish to remove the navigation bar, you ...
New Features in Miva Merchant 5 Store Design Controls with Store Morph Technologyâ„¢ Store Morph Technology provides complete control over the look of your store with customizable page templates. Display what you need; hide what you don't. Place but...
Miva Merchant E-commerce Blog h1 a:hover {background-color:#888;color:#fff ! important;} div#emailbody table#itemcontentlist tr td div ul { list-sty...
Click on the arrow next to stores. Click on the arrow next to your store name. This will expand some options under your store name including "order processing" Click on the arrow next to order processing. Click on the arrow next to unbatched orders. H...
We've completed initial testing on our OUI/MMUI Store Framework Exporter. There's 4 unique modules in here all for 4.x compiled: 1. MMUI Framework Exporter 2. OUI Framework Exporter Both of these work in the same way, install them, go to Stores - S...
When you remove the "outside US" option from your state list, this causes the "bill" to side of the order form to become required. The way to fix this is to put an option back in the state list that does not have a state code. If you don't want to offer...
============================ P3P Privacy / Header Issues ============================ P3P is a new privacy feature integrated into Internet Explorer 6 and new web browsers. All Hostasaurus hosting accounts include the P3P Compact Headers by d...
Title: Paypal and case sensitive emails Symptom: Orders showing in Paypal but not in Miva Merchant Cause: It can be an email address mismatch Solution: For orders showing up in paypal but not in the Miva Merchant shopping cart, check the email addre...
As of Production Release 8 Update 12 PayPal Bill Me Later does not work with the In Context checkout feature of the PayPal Express Checkout and/or Payments Pro module. If you are wanting to use the bill me later feature in your store you will need to b...
Title: Ports for Miva Notes : The following ports are used by MIVA: License manager port 80 Gateways and other vendors use port 443 and 80 except LinkPoint, they use port 1139
========================================================= Using OUI Tokens: Adding PPC tracking code to the Invoice ========================================================= Stores with a recent version of the OpenUI (OUI) can use tokens to in...
QuickBooks Error: Missing posting account The ability to create and fill out a new sales order is available only in the Premier and Enterprise Solutions editions. In QuickBooks Pro, you can work with existing sales orders but cannot create new ones.
MIVA Empresa 5 can be installed on any of the following servers: * Windows NT/2000/XP * Windows Server 2003 * Solaris 2.6 and 2.8, on SPARC platforms * Linux (running glibc2) * FreeBSD 4, on Intel platforms MIVA Empresa 5...
Tips & Tricks: Change the Landing Page for your "Add to Basket" Button ...
Title : ---------- Lost password AUDIENCE : ---------- Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a Miva Merchant end user experiencing this proble...
Issue: Getting following error message while moving the server /Merchant2/merchant.mv: Line 41: MvDO: Runtime Error: 'lib/config.mv' is not contained in the configured script directory. Sympton: We know that Host Pro is now Interland. The err...
======================================================== Setting the default home page to the Merchant storefront ======================================================== There are a number of ways of doing this. The first method is by using an in...
Miva Merchant has been a leader in ecommerce shopping cart software [1] for many years. Shipwire and Miva Merchant are proud to release a Miva Merchant module that enable Shipwire Order Fulfillment services to directly connect with Miva Merchant 5.5. ...
Specify the sales tax method to use in the store. Use this with caution. Typically, you will make a selection when initially setting up your store, then never change it. If you select a different way of calculating sales taxes later, any changes you ha...
========================= Stop people from stealing your images! ========================= Edit the following by replacing "mydomain.com", or just "mydomain" as appropriate, with your actual domain name. After that, place the text in a file nam...
NEW TAXCLOUD MODULE DEVELOPED BY E-BUSINESS EXPRESS ENABLES MERCHANTS TO INSTANTLY CALCULATE THE SALES TAX ON ALL US-BASED TRANSACTIONS. San Diego, CA (PRWEB) June 01, 2012 Miva Merchant, [1] the leading supplier of ecommerce software and services,...
One of the most powerful features of Miva Merchant is the ability to customize every aspect of the look and feel for every page of your store. Miva Merchant gives you full control for every design element through what Miva calls “Pages.” Pages...
ISSUE: The customer order confirmation email could not be sent at this time. The following error was encounteed : 5.7.1...relaying denied. IP name possibly forged [66.98.138.109] The Merchant Notification Email could not be sent at this time. The f...
Title : ---------- The Merchant Notification Email could not be sent at this time AUDIENCE : ---------- Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a M...
Ready to learn more about how integration can benefit your ebusiness? This free Miva Merchant webinar recorded live on January 11, 2011 and presented in conjunction with eBridge Connections explains the benefits of integration between your Miva Merchant s...
=================================================== What do I need to use Miva Merchant to sell products/services on my web site? =================================================== Before you can begin to take advantages of the Miva Merchant s...
==================================== Introducing buySAFE for MIVA Merchant 5! =================================== We have streamed a new module into MM5. MIVA is not directly providing support, BuySAFE (our partner) will be handling the support of ...
\N\NU.S.P.S. ONLINE RATE CALCULATION (DOMESTIC float: right;"> INSTALLATION: 1.) Click SHIPPING SETTINGS on the left. 2.) Assign the module by checking the box for U.S.P.S. ONLINE RATE CALCULATION (DOMESTIC ">3.) Click UPDATE. CONFIGURATION: ...
Issue: Unable to add category through category wizard, you cannot add more than 101 categories that begin with the same letter. Cause: When a category is created thru the add category wizard, the category code is generated automatically. If you add...
Issue: How to uninstall empressa without hampering Miva Merchant shopping cart on Red Hat Packet Manager. Cause: Miva Empresa and Miva Merchant on the Cobalt RaQ servers are installed as RPMs. RPM stands for Redhat Package Manager, which is a dat...
MIVA Merchant 5 Online Help Update, Delete, and Reset Buttons These buttons appear on many of the MIVA Merchant Administration Interface screens, and control what is done with the information on the screen. Their functions are the same, wherever you s...
Title : ---------- Upgrading from MM4.x to MM4.x AUDIENCE : ---------- Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a MIVA Merchant end user experien...
Title: Upgrading from v3.x to v4.x while using OUI For upgrading from v3.x to v4.x, the procedure is: 1. Export the UI Settings (using UIEXPORT) 2. Switch from OUI to MMUI 3. Run Merchant v4.X Upgrade 4. Install Free OUI v4.x Installer/Updater ...
Title: User privileges in Miva Merchant Notes : In admin, click on the arrow next to the word users, then click on add user. Add your webmaster. Do not include admin rights nor ability to make new users.Then update. Next click on the arrow next to ...
The Webgistix for Miva Merchant™ 5.5 integration brings the world’s fastest and most accurate outsourced order fulfilment solution directly to Miva Merchant customers. Webgistix makes your life easier and your company more competitive by packaging ...
Maintenance Mode enables store administrators to take the store offline for maintenance. Visitors will see a message saying that the store is closed for maintenance. Maintenance includes tasks such as importing or adding products, manually adjusting in...
The "Identification" tab consists of three fields: Manager - This is the username that has been assigned by a domain administrator as "Manager" of the store. The Manager has access to all areas effecting the specific store. Store Code - This is the ...
This will let you define a minimum price or quantity your e-shopper must purchase in order to check out. For more information on how to configure "Order Minimums" in the Miva Merchant administrative interface, please see the "How To" documentation loca...
The "Owner" tab contains all of the Company/Contact information for this Miva Merchant storefront. Generally, this is pre-filled with the information provided during the initial setup of the software on your website.
There are five parts to the "Settings" area of your "Edit Store" area: Units of Measurement (Weight) - Indicates the unit of measurement that will be displayed in the areas where "Shipping Weight" is displayed in the Miva Merchant store. Basket Time...
Availability groups allow merchants to provide special customers with items they would not offer to any regular person coming to their website. In order for the customer to see the different items they would have to log in to your store using the usern...
RELEASE NOTES: -------------- 07/08/2010: v5.0003 - Wombat compatibility update. - *NOTE: Added "Ask to Edit" feature back in - required for compatibility. 06/02/2010: v5.0002 - Wombat compatibility update. Updated to latest version of vendor co...
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