Knowledgebase: Hosting FAQ > General
Can I bring my recently purchased, and expensive, SSL certificate with me?
Posted by Laura Schindler on 18 November 2009 11:19 AM
You can often bring your SSL certificate with you. An SSL certificate is made up of two different files: 1) A Private Key file, and 2) a Certificate file. Most customers never see their Private Key file because it is generated by the hosting provider and kept on the server. That file is used to generate a Certificate Signing Request (CSR) which a signing authority turns into a Certificate file. Some hosting providers will not give you the Private Key file, and your Certificate file is useless without that. To move your SSL certificate to us, we need both the Private Key file and the Certificate file.

We can always move certificates from providers that run the Apache web server with mod_ssl when they release the required files. We are able to move certificates from Windows hosts depending on who issued the certificate.

If you cannot obtain the Private Key file from your old host:

If you originally purchased your certificate through Thawte, we can often reissue your certificate for no charge.

If your certificate was purchased through Verisign, they offer free reissues within 30 days of purchase, or $100 after 30 days.

If you purchased through another provider, they generally have a 7 day free reissue policy.
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