Posted by Laura Schindler, Last modified by Jen Ferraz on 01 April 2011 11:09 AM
If you use Norton Anti-Virus, certain versions of it will often see an email they don't like being downloaded from your mail server with us to your computer. When these random versions of Norton Anti-Virus (NAV) see these particular emails, not even virus-infected messages on many occasions, NAV will just terminate your connection to your mail server. Your email software will likely report it as a timeout or connection termination when it was actually NAV that closed the connection for you without asking.|
To see if this is the problem, you can temporarily disable Norton Anti-Virus by following these procedures on the Symantec website:
1 Exit any email programs that are running, such as Microsoft Outlook or Outlook Express.
2 Start Norton AntiVirus.
- If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
3 Click Options.
- If you see a menu, click Norton AntiVirus.
4 In the left pane, click Email.
5 In the right pane, uncheck Scan incoming Email and Scan outgoing Email.
6 Click OK.
7 If you use Norton AntiVirus 2006/2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK.
8 Exit Norton AntiVirus.