Knowledgebase: Hosting FAQ > Email Help > Sending Problems
Error: "Cannot read controls"
Posted by Laura Schindler, Last modified by Laura Schindler on 23 November 2009 02:45 PM
SYMPTOMS
In some situations, customers may receive the message "Cannot read controls" while trying to send.

SOLUTION
This message is typically only seen by customers who have been with us since before January of 2003 and have not updated their email password since that time. Please use either the email administration page for your domain, or the preferences tab in our web-based email system, to change your password, even if it is just changing it to the same thing it already is. This is necessitated by some changes made during a software upgrade in January of 2003.
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