Knowledgebase: Payment Gateways
How do I void or refund/credit a transaction with Innovative Gateway?
Posted by Wayne Smith on 01 October 2009 08:03 AM
To void a transaction in Innovative Gateway, simply follow these steps:

1. From the Innovative Gateway homepage, click on Merchant Site. This will bring you to https://merchants.innovativegateway.com.
2. Login with your Username and Password.
3. Click on Transactions.
4. Click on Transactions Available for Void.
5. Check mark the box to the left of the transactions you wish to void
6. Enter your password.
7. Click on Process Checked Voids.

Note: A transaction can only be voided on the same day before 12 am CST. Otherwise, you will need to process a refund.


How do I give refunds/credits?

To provide a refund in Innovative Gateway, simply follow these steps:

1. From the Innovative Gateway homepage, click on Merchant Site. This will bring you to https://merchants.innovativegateway.com.
2. Login with your Username and Password.
3. Click on Transactions.
4. Click on Transactions Available for Credit.
5. Enter the date range
6. Click on Get Transactions for CREDIT.
7. Checkmark the box to the left of the transactions you wish to credit.
8. Enter your password.
9. Click on Process Checked Credits.

Note: The credit that appears is the full amount of the original transaction. You may change the amount to a partial credit.
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