Knowledgebase: Payment Gateways
Unable to authorize payment: communications error (Connection failed while waiting for HTTP message: ics2.ic3.com)
Posted by - NA -, Last modified by Wayne Smith on 30 April 2014 07:35 AM

Title: Cybersource connection failed error


Symptom:

Unable to authorize payment: communications error (Connection failed while waiting for HTTP message: ics2.ic3.com)



Cause:


Solution: Regarding the communications error, it appears they may be having a problem with the response being returned to them back through the firewall. Either the firewall isn't allowing the response back in (they have allowed only one-way traffic on it) or their timeout it set to close prematurely. If their firewall does indeed allow traffic through both ways, they may want to up the timeout time to a maximum amount. Once they can receive a response back, they can then start narrowing down the time to something that is agreeable to them and still stays open long enough for the response to make it back from Cybersource.

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