The specified module cannot be found
Posted by - NA - on 15 February 2007 09:01 PM

During the Checkout process, when the credit card information is submitted for payment, I am getting this error: "Unable to authorize payment: the specified module cannot be found". What causes this error, and how can I fix it?

This error is caused by an incorrect installation of the Miva Commerce Library for the payment gateway that you are using. A Commerce Library is a file that is stored on the server which allows Miva Empresa to perform secure transactions with other web sites.

Now, because these files are generally shared and stored in a central location on the server, individual merchants usually don't have
access to them.

They can only be enabled and modified by someone with administrative access to the server. Usually, this would be one of Miva's Hosting Partners (or your host provider).

Specifically, this will happen when the commerce library has been added to the configuration on the server, but the file that it is trying to access isn't in the specified location. Basically, to fix this problem, an administrator will need to access the Miva Configuration on the server:

• Linux/Unix - Miva Configuration File
• Windows NT/2000 - Internet Services Manager

Once they have accessed the commerce library configuration, the server administrator should be able to find the Miva Commerce method in question and find out where the server is looking for the file.

They need go to this location, and place a new commerce library there OR point the configuration to a different location where the commerce library file can be found.

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