No shipping options
Posted by - NA - on 14 February 2007 11:40 PM


I am using UPS in Miva Merchant v4.16 and above, and when I go to checkout, I do not see any shipping options listed in the drop-down menu. How can I fix this?


With UPS, there can be additional factors that cause the shipping calculation to not work. These are easy to fix, though.

• First of all, UPS uses the product weight to calculate the shipping costs. It is very easy to add a product sometimes while forgetting to assign a product weight.

Simply check each product to make sure that each has a shipping weight assigned. If they do not, edit the product and specify the product weight. If you are not sure how to edit a product,

• The other thing that UPS uses to calculate shipping charges is the United States Postal Codes. This includes both the Origin/Destination zip codes. Usually, any problems occurring because of this is due to the fact that there is a zip code in the "Owner" area of the "Store Settings." To view and edit this, follow these steps:

1. Log into your Miva Merchant administration.

2. Expand the "Stores" menu by clicking the blue triangle next to it.

3. Click on the hyperlinked NAME of your store.

4. In the main page, click on the "Owner" Tab. This will display the address information for the Store Owner.

5. Change the Zip Code so that it reflects only the first 5 digits of you correct postal code. Click Update

• Also, you will want to note that the UPS Shipping Module only accepts zip codes originating from within the United States. UPS Shipping Calculation cannot be done with Miva Merchant for orders originating outside of the US.

• New in Miva Merchant v4.16 and above: The UPS shipping module now requires that you download the rate tables from our servers before calculating rates.

This can be done right from the "Shipping Configuration" section of your Miva Merchant administration interface. In the UPS Shipping module configuration, click on the "Update Tables" button. This will load the rate tables into your Miva Merchant store.

Test the site. It should now be able to calculate UPS Shipping Charges. If all of the steps above were correctly completed, and you are still receiving these errors, please contact Miva Technical Support.
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