Knowledgebase: Miva Empresa VM
Internal Server Error when clicking on Domain Settings in admin.
Posted by - NA - on 09 February 2007 02:30 AM
Title
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Internal Server Error when clicking on Domain Settings in admin.



Symptom
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Internal Server Error



Cause
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This error is sometimes due to a memory or open file limitation put in place by the host in the web server config.



Solution
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Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a MIVA Merchant end user experiencing this problem, you may have to forward this information to your Host, ISP, or Systems Administrator.

Enter the following directive into the mivavm.conf:
maxdocache=25

If you don't have a mivavm.conf file, the directive will need to go into the httpd.conf file:
MvCONFIG_MAX_DOCACHE

You can try working that number lower from there to see if the 500 error ever goes away. What this directive does is limit the number of files Empresa caches in memory while it is doing its work; less cache means it's less likely to hit the artificial limit and be killed off since it doesn't know the memory limit exists until it is killed.





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