Unable to authorize payment:Unable to open/parse client certificate file or no start line
Posted by - NA -, Last modified by Wayne Smith on 29 October 2010 08:20 AM
Title :
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Unable to authorize payment: Error using private key 'C:\Inetpub\Data\LinkPoint\xxxxxxxxxx.pem': no start line


AUDIENCE :
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Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a Miva Merchant end user experiencing this problem, you may have to forward this information to your Host, ISP, or Systems Administrator.


Symptom :
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Unable to authorize payment: Error using private key 'C:\Inetpub\Data\LinkPoint\xxxxxxxxxx.pem': no start line
-OR-
Unable to authorize payment:Unable to open/parse client certificate file


Cause :
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This is an error with the LinkPoint digital certificate.


Solution :
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The digital certificate from LinkPoint needs to be copied and pasted into the module exactly as it appears from LinkPoint. This INCLUDES the dashes at the beginning and end of the file.

Example:

-----BEGIN RSA PRIVATE KEY-----
MIICXQIBAAKBgQC2seLRB528tn+DCGwT5l/7VFHreq2LhuQ2krJnkQFm9rCUMZDj
lwQnuuCMBWm8EtgLWASnE60X4yGUdOB49r9NPC5Yzd1gdTI99uEDLqbpGazDrE5H
-----END RSA PRIVATE KEY-----
-----BEGIN CERTIFICATE-----
MIICeDCCAeGgAwIBAgIBADANBgkqhkiG9w0BAQQFADCBgTELMAkGA1UEBhMCVVMx
CzAJBgNVBAgTAkNBMRIwEAYDVQQHEwlTQU4gRElFR08xGTAXBgNVBAoTEFNPRlRX
GYB3T6tvYNiXrN5B2czHlQLxs6QhUMldPW3yLH4sqrN6BhvX/OM4bawpWdJ0X5jw
hMyub/xhwgdS/UMW
-----END CERTIFICATE-----


**** LinkPoint has been renamed to First Data Global Gateway ****
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