Unable to authorize payment: SGS-020005
Posted by - NA -, Last modified by Wayne Smith on 26 April 2010 02:40 PM
Title :
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Unable to authorize payment: SGS-020005: Error (Merchant config file is missing, empty or cannot be read).


AUDIENCE :
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Some of the steps required to resolve this issue need a level of server access that will not be available to most end users. If you are a Miva Merchant end user experiencing this problem, you may have to forward this information to your Host, ISP, or Systems Administrator.


Symptom :
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Unable to authorize payment: SGS-020005: Error (Merchant config file is missing, empty or cannot be read).


Cause :
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This error occurs when the LinkPoint Store Name is incorrect.


Solution :
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The Store Name in the LinkPoint module under Payment Configuration needs to be a six, seven, eight, or 10 digit number that is provided by LinkPoint. Sometimes customers will make the mistake of putting their actual store name in this field.


Additional SGS error codes
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