Knowledgebase: Tips and Tricks
Miva 9.11 Browser Verification prompt at every login
Posted by Rafael Buelna, Last modified by Rafael Buelna on 22 August 2018 01:24 PM

Each time you login to the Miva admin via a new device or browser you'll be required to enter a verification code which is emailed to the email associated with the user.

Once entered, a cookie will be set on that browser which by default will last 1 year. You'll be required to do this process for each browser you use to login into to Miva with (Chrome, FireFox, etc).

If the Miva admin prompts you to enter the verification code with every login check your browser's cookie settings.

Make sure that they Allow/Accept cookies and that they are not deleted when you quit the browser. If you don't want to Allow/Accept cookies in general you can add your site to the Cookies Exceptions list.

See screenshots below: 




If customers don't want to allow cookies in general, then they can add their site as an Exception, see screenshot below




(12 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako