Knowledgebase:
MIVA Ratings & Reviews - Followup Email not sending
Posted by , Last modified by on 10 July 2017 07:57 AM

Disclaimer This will work for stores on Miva Version 9.0006 or higher. Note that this will require making template changes. Make sure you make sure you are aware of what version was active before any changes are made. These edits are low-risk but if you feel uncomfortable with making these changes then we advise you to seek help from a developer.

 

NOTE: This method has worked with merchants who do not have mail hosted with Miva

 

Issue: Follow up Emails are not sending in the MIVA Ratings & Reviews module.

 

 

Solution:

 

Assign `gd_ratings` to the INVC page and then put this code somewhere on the page:

<mvt:item name="gd_ratings" param="track" />

 

CAUTION: If you view tokenlist this will put the “order” twice in the database to “send” an email. I suggest wrapping it like this:

 

<mvt:if expr="NOT( g.Module_Function EQ 'TokenList_ViewAll_Page')">

                <mvt:item name="gd_ratings" param="track" />

</mvt:if>

 

 

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