Knowledgebase:
Patch Failed: pr8-update-6 Error Code: PR8-UPDATE-6-00006
Posted by Wayne Smith, Last modified by Wayne Smith on 25 September 2013 10:55 AM

Example failure message:

Patch Failed: pr8-update-6
Patch Step Failed: pr8u6_validate
Error Code: PR8-UPDATE-6-00006
Error Message: <p>Pre-install validation failed. No modifications have been made to the existing installation. The following issue must be resolved before installation can continue:</p><p>Miva Merchant Submit, which is removed by this patch, is in use by store domain.com. If you wish to continue the installation of this patch, remove the User Name and Password from the Miva Merchant Submit configuration settings and resume the patch installation.</p><p>After this issue has been resolved, please select <b>Resume Failed Installation</b></p>
Owner Information: 
StoreFront URL: http://domain.com/mm5/merchant.mvc?
Owner License: MSTO-MIVA55RU2MI
Owner Name: Miva Merchant 
Owner Phone #: 8662849812
Owner Email: support@mivamerchant.com

 

Solution:

If you wish to continue the installation of this patch, you’ll need to remove the User Name and Password from the Miva Merchant Submit.   

1) Log into the administration of Miva Merchant

2) Click directly on Miva Merchant Submit (bottom left)

3) Remove User Name and Password

4) Hit Update

5) Resume Failed Installation

Contact Miva Merchant Support if you run into any issues running the update.  Support can be reached via email at support@mivamerchant.com or via phone at 800-608-6482.

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