Unable to authorize payment: We encountered a Vital problem: VITAL reason: No such issuer
Posted by - NA - on 03 February 2007 03:18 PM
Title : Unable to authorize payment: We encountered a Vital problem: VITAL reason: No such issuer

Symptom: When checking out with Miva Payment, the error "Unable to authorize payment: We encountered a Vital problem: VITAL reason: No such issuer " is displayed.

Cause : Standard Decline by VITAL

Resolution: Login to the Miva admin. Click on the arrow next to the word stores. Click the arrow next to the store name. Click on Payment Configuration. Click on the Miva Payment link at the top of the right screen. There are 3 options for urls to use. Make sure everything else is setup (generated certs, openssl, all that jazz) If the customer selects:

Test Mode URL then you should see an invoice.
Production Mode URL If the customer is using a valid credit card, then they should get the invoice screen. If the card in not valid, the lame error from above, Unable to authorize payment: We encountered a Vital problem: VITAL reason: No such issuer , will be generated.
Other: If the customer has this selected, there is a good chance the error Malformed URL will be returned.

Audience : Merchant
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