Knowledgebase: Payment Gateways
Cybersource error - Unable to authorize payment: We encountered an FDC problem: FIP reason: Terminal flagged as inactive.Error 26
Posted by - NA -, Last modified by Wayne Smith on 01 June 2016 02:19 PM

Title: Cybersource error


Symptom: Unable to authorize payment: We encountered an FDC problem: FIP reason: Terminal flagged as inactive.Error 26



Cause: When going through the whole checkout process, at the very end, customer get the following error message.

Unable to authorize payment: We encountered an FDC problem: FIP reason: Terminal flagged as inactive. (Error 26).



Solution: The error message you are receiving is directly mapped from our payment processor FDC Nashville. Please contact them at 1-800-762-6663 have the account activated.

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