Knowledgebase: Miva Merchant FAQ > Payment Configuration
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Chase Paymentech response codes
Posted by Wayne Smith on 18 July 2011 11:32 AM
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Response codes received that are not in this table should be treated as a general error not approved. Key: Action Description Call Call your Chase Paymentech Customer Service for assistance Cust. Try to resolve with customer or obtain alternate payment method Fix There is an invalid value being sent. Fix and resend Resend Send this transaction back at any time Voice Perform a voice authorization per instructions provided by Chase Paymentech Wait Wait 2-3 days before resending or try to resolve with the customer Response Codes: Code Definition Status Action 00 Approved Approved None 01 Call/Refer to Card Issuer Decline Voice 02 Refer to Card issuer's special conditions Decline Voice 03 Invalid Merchant Number Error Fix 04 Pickup Decline Cust. 05 Do Not Honor Decline Cust. 06 Other Error Decline Cust. 07 Stop Deposit Order Decline Cust. 08 Approved authorization, honor with identification Approved None 09 Revocation of Auth Decline Cust. 10 Default Call Decline Voice 11 Approved authorization, VIP Approval Approved None 12 Invalid Transaction Type Decline Cust. 13 Bad Amount Decline Fix 14 Invalid Credit Card Number Decline Fix 15 Default Call Low Fraud Decline Voice 16 Default Call Medium Fraud Decline Voice 17 Default Call High fraud Decline Voice 18 Default Call Unavailable Fraud Decline Voice 19 Re-enter Transaction Error Resend 20 Floor Low Fraud Decline Cust. 21 Floor Medium Fraud Decline Cust. 22 Floor High fraud Decline Cust. 23 Floor Unavailable Fraud Decline Cust. 24 Validated Approved None 26 Pre-noted Approved None 27 No reason to decline Decline Cust. 28 Received and stored Approved None 29 Provided Auth Approved None 30 Invalid value in message Error Fix 31 Request received Approved None 32 BIN Alert Approved None 33 Card is expired Decline Cust. 34 Approved for partial Approved None 35 Zero Amount Error Fix 36 Bad Total Auth amount Error Fix 37 Invalid Secure Payment Data Error Fix 38 Merchant not MC SecureCode Enabled Decline Call 40 Requested Function not supported Error Call or Fix 41 Lost / Stolen Decline Cust. 42 Account Not Active Decline Cust. 43 Lost / Stolen Card Decline Cust. 45 Duplicate Transaction Decline Cust. 46 Blanks not passed in Reserved Field Decline Fix 50 Positive ID Decline Cust. 52 Processor Decline Decline Cust. 56 Restraint Decline Cust. 58 Transaction not permitted to terminal Error Call 59 Soft AVS Decline Cust. 60 Do Not Honor Low Fraud Decline Cust. 61 Do Not Honor Medium Fraud Decline Cust. 62 Do Not Honor High fraud Decline Cust. 63 Do Not Honor Unavailable Fraud Decline Cust. 64 CVV2/CVC2 Failure Decline Cust. 65 Invalid Amex CID Decline Cust. 66 Other Error Error Fix 68 Invalid CC Number Error Fix 69 Does not match MOP Error Fix 71 No Account Decline Fix 72 Invalid Institution Code Decline Fix 73 Method of Payment is Invalid for Merchant Error Fix 74 Invalid Expiration Date Decline Cust. 75 Bad Amount Error Fix 77 Invalid Amount Decline Fix 78 Missing Companion Data Error Fix 79 Invalid Merchant Error Fix 80 Invalid MOP for division Error Fix 85 Duplicated Order # Error Fix 86 Auth Recycle Host down Error Wait 87 Invalid Currency Error Fix 88 Invalid Purch. Level III Error Fix 89 Credit Floor Decline Cust. 95 Invalid Data Type Error Fix 96 Invalid Record Sequence Error Fix 97 Percents Not Total 100 Error Fix 98 Issuer Unavailable Decline Resend 99 No Answer / Unable to send Error Resend A1 Payments Not Total Order Error Fix A2 Bad Order Number Error Fix A3 FPO Locked Error Wait A4 FPO Not Allowed Error Call A5 Auth Amount Wrong Error Fix A6 Illegal Action Error Fix A8 Invalid Start Date Error Fix A9 Invalid Issue Number Error Fix B1 Invalid Transaction Type Error Fix B2 Account Previously Activated Decline Cust B3 Unable to void transaction Error Fix B5 Not on file Decline Fix B7 Fraud Decline Cust. B8 Bad Debt Decline Cust. B9 On Negative File Decline Cust. BA Under 18 Years Old Decline Cust. BB Possible Compromise Decline Cust. BC Bill To Not Equal To Ship To Decline Cust. BD Invalid Pre-approval Number Decline Cust. BE Invalid Email Address Decline Cust. BF PA ITA Number Inactive Decline Cust. BG Blocked Account Decline Cust. BH Address Verification Failed Decline Cust. BI Not on Credit Bureau Decline Cust. BJ Previously Declined Decline Cust. BK Closed Account, New Account Closed Decline Cust. BL Re-Authorization Decline Cust. BM Re-Authorization – No Match Decline Cust. BN Re-Authorization – Timeframes Exceeded Decline Cust. BO Stand In Rules Decline Cust. BP 'Customer Service Phone Number required on Error Fix Transaction Types 1 (MO/TO) and 2 (Recurring). MC Only BQ 'Issuer has flagged account as suspected fraud. (Discover Only) Decline Cust. BR Invalid MCC Sent Error Fix BS New Card Issued Decline Cust. C1 Invalid Issuer Decline Cust. C2 Invalid Response Code Decline Fix C3 Excessive Pin Try Decline Cust. C4 Over Limit Decline Cust. C5 Over Freq Limit Decline Cust. C6 Over Sav limit Decline Cust. C7 Over Sav Freq Decline Cust. C8 Over Credit limit Decline Cust. C9 Over Credit Freq Decline Cust. D1 Invalid For Credit Decline Fix D2 Invalid For Debit Decline Fix D3 Rev Exceed Withdrawal Decline Cust. D4 One Purchasing Limit Decline Cust. D5 On Negative File Decline Cust. D6 Changed Field Decline Fix D7 Insufficient Funds Decline Cust. D8 Encrypted Data Bad Decline Fix D9 Altered Data Decline Fix E3 Invalid Prefix Decline Fix E4 Invalid Institution Decline Fix E5 Invalid Cardholder Decline Fix E6 BIN Block Decline Fix E7 Stored Approved None E8 Invalid Transit Routing Number Error Fix E9 Unknown Transit Routing Number Error Fix F1 Missing Name Error Fix F2 Invalid Account Type Error Fix F3 Account Closed Error Cust. F4 No Account / Unable To Locate Error Fix F5 Account holder Deceased Error Cust. F6 Beneficiary Deceased Error Cust. F7 Account Frozen Error Cust. F8 Customer Opt Out Error Cust. F9 ACH Non-Participant Error Cust. G1 No Pre-note Error Fix G2 No Address Error Fix G3 Invalid Account Number Error Fix G4 Authorization Revoked by Consumer Error Cust. G5 Customer Advises Not Authorized Error Cust. G6 Invalid CECP Action Code Error Fix G7 Invalid Account Format Error Fix G8 Bad Account Number Data Error Fix G9 No Capture Decline N/A H1 No Credit Function Decline N/A H2 No Debit Function Decline N/A H3 Rev Exceed Withdrawal Decline Cust. H4 Changed Field Decline N/A H5 Terminal Not Owned Decline N/A H6 Invalid Time Decline Fix H7 Invalid Date Decline Fix H8 Invalid Terminal Number Decline Fix H9 Invalid PIN Decline Cust. I1 Block activation failed – Card Range not set up for MOD 10 Error Fix I2 Block activation failed – email or fulfillment flags were set to Y Error Fix I3 Declined – Issuance doesn’t meet minimum amount Declined Cust I4 Declined – no original auth found Decline Cust I5 Declined – outstanding auth, funds on hold Decline Cust I6 Activation amount incorrect Decline Fix I7 Block activation failed- account not correct or block size not correct Decline Fix I8 Mag stripe CVD value failed Decline Fix I9 Max Redemption limit met Decline Fix J1 No Manual Key Decline Fix J2 Not Signed In Decline Fix J3 Excessive Pin Try Decline Cust. J4 No DDA Decline Fix J5 No SAV Decline Fix J6 Excess DDA Decline Cust. J7 Excess DDA FREQ Decline Cust. J8 Excess SAV Decline Cust. J9 Excess SAV FREQ Decline Cust. K1 Excess Card Decline Cust. K2 Excess Card Freq Decline Cust. K3 Reserved Future Decline N/A K4 Reserved Closing Decline N/A K5 Dormant Decline Cust. K6 NSF Decline Cust. K7 Future RD Six Decline N/A K8 Future RD Seven Decline N/A K9 Transaction Code Conflict Decline Fix L1 In Progress Decline Wait L2 Process Unavailable Error Resend L3 Invalid Expiration Error Fix L4 Invalid Effective Error Fix L5 Invalid Issuer Decline Fix L6 Tran not allowed for cardholder Decline Cust. L7 Unable to Determine Network Routing Error Call L8 System Error Error Call L9 Database Error Error Call M1 Merchant Override Decline Decline Cust. PA Partial Approval Approved N/A PB Revocation of all Authorization Decline Cust. | |
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