Sending or receiving email prompts for password
Posted by Jen Ferraz on 11 April 2011 02:48 PM

When sending, customers may receive the message "Authentication Failed", or the email client continually prompts for the mailbox login or user name and password.

Please double check the obvious first, which will be that your username and password are correct.  Your username will be the ENTIRE email address, not just the first part before the @ symbol. e.g.,    This is also case-sensitive and must match the email address in your hosting control panel.  If the mailbox created was "" in the control panel, the username in your email software must be "" and not "" or ""

The password will be the one that was  set when the mailbox was created.     Email password can be changed via the mail control panel.   You may verify the password is correct by logging into the webmail interface for your account, at, where "" is your actual domain name.

Finally, you must be using the correct mail server to be able to send, this would have been given to you during your account setup.  On most accounts it is, where "" is the domain name hosted with us.

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