A quick reference PDF that explains managing your store, products, orders and shipments in the Miva Merchant admin. Download Guide Here
Contents GLOBAL SETTINGS > ADD STORE .................................................................................................................................... 1 ADD STORE > LICENSE TAB ..................................................................................................................................................... 1 ADD STORE > IDENTIFICATION TAB ........................................................................................................................................ 1 Manager ............................................................................................................................................................................. 1 Store Code .......................................................................................................................................................................... 1 Store Name ......................................................................................................................................................................... 2 ADD STORE > OWNER TAB ...................................................................................................................................................... 3 ADD STORE > SETTINGS TAB ................................................................................................................................................... 4 Weight Unit Display Suffix ................................................................................................................................................. 5 Weight Units ....................................................................................................................................................................... 5 Dimension Units ................................................................................................................................................................. 5 Basket Timeout (Minutes) ................................................................................................................................................... 6 Price Group Overlap Resolution ........................................................................................................................................ 6 Sales Tax Calculation......................................................................................................................................................... 6 Currency Formatting.......................................................................................................................................................... 7 Default Encryption Key ...................................................................................................................................................... 9 Require Tax ........................................................................................................................................................................ 9 Allow Modules Used by Store Morph Items to be Uninstalled ........................................................................................... 9 Enable PayPal Express Checkout .................................................................................................................................... 10 GLOBAL SETTINGS > DOMAIN SETTINGS ................................................................................................................... 10 GLOBAL SETTINGS > DOMAIN SETTINGS > INFORMATION TAB ............................................................................................. 10 Domain Name................................................................................................................................................................... 11 IP Address ........................................................................................................................................................................ 11 License # .......................................................................................................................................................................... 11 Partner ............................................................................................................................................................................. 11 Version ............................................................................................................................................................................. 11 GLOBAL SETTINGS > DOMAIN SETTINGS > REGISTRATION TAB ............................................................................................ 11 GLOBAL SETTINGS > DOMAIN SETTINGS > SITE CONFIGURATION TAB ................................................................................. 11 Non-secure URL to Miva Merchant ................................................................................................................................. 11 Non-secure Miva Merchant Cookie "domain" / Non-secure Miva Merchant Cookie "path" .......................................... 11 Secure URL to Miva Merchant ......................................................................................................................................... 12 Secure Miva Merchant Cookie "domain" / Secure Miva Merchant Cookie "path" ......................................................... 12 Include Session Parameters in Miva Merchant URLs: .................................................................................................... 12 Secure URL to Administration ......................................................................................................................................... 12 Root Directory for Graphics ............................................................................................................................................ 12 Secure Root Directory for Graphics ................................................................................................................................ 12 Base URL for Graphics .................................................................................................................................................... 12 Secure Base URL for Graphics ........................................................................................................................................ 12 Root Directory for Modules ............................................................................................................................................. 13 Secure Root Directory for Modules .................................................................................................................................. 13 Mail Server ....................................................................................................................................................................... 13 Add Angle Brackets to Email Addresses .......................................................................................................................... 13 Mail Method ..................................................................................................................................................................... 13 Use Strict Validation for Codes........................................................................................................................................ 13 GLOBAL SETTINGS > DOMAIN SETTINGS > PASSWORD SETTINGS TAB .................................................................................. 13 GLOBAL SETTINGS > DOMAIN SETTINGS > TIMEOUTS TAB ................................................................................................... 14 Shopping Interface Cookie Expiration ............................................................................................................................. 14 Administration Session Timeout ....................................................................................................................................... 14 Administration Session Failed Login Lockout Time ......................................................................................................... 14
Administration Session Failed Login Attempts Allowed .................................................................................................. 14 Verify IP Addresses For Administration Sessions ............................................................................................................ 14 GLOBAL SETTINGS > DOMAIN SETTINGS > UPLOAD SETTINGS TAB ...................................................................................... 14 GLOBAL SETTINGS > DOMAIN SETTINGS > LAUNCHPAD TAB ............................................................................................... 15 Home Page ....................................................................................................................................................................... 15 Editing the Launchpad Buttons ........................................................................................................................................ 16 GLOBAL SETTINGS > DOMAIN SETTINGS > SEO SETTINGS TAB ............................................................................................ 19 Search engine optimization options ................................................................................................................................. 20 SHORT LINK SETTINGS ........................................................................................................................................................... 20 GLOBAL SETTINGS > DOMAIN SETTINGS > COUNTRIES TAB ................................................................................................. 22 GLOBAL SETTINGS > DOMAIN SETTINGS > SHIPMENT TRACKING LINKS TAB ....................................................................... 22 GLOBAL SETTINGS > DOMAIN SETTINGS > PA-DSS TAB ...................................................................................................... 24 GLOBAL SETTINGS > DOMAIN SETTINGS > UPGRADE SETTINGS TAB .................................................................................... 24 Upgrade Stream ............................................................................................................................................................... 24 Check for Upgrades ......................................................................................................................................................... 25 Review Installed Updates ................................................................................................................................................. 25 GLOBAL SETTINGS > DOMAIN SETTINGS > DISPLAY TAB ...................................................................................................... 25 Stores/Line ....................................................................................................................................................................... 25 Header .............................................................................................................................................................................. 26 GLOBAL SETTINGS > DOMAIN SETTINGS > COLORS TAB ...................................................................................................... 26 GLOBAL SETTINGS > DOMAIN SETTINGS > FONTS TAB ......................................................................................................... 26 MODULES ............................................................................................................................................................................... 26 DISPLAY ................................................................................................................................................................................ 27 SEARCH ................................................................................................................................................................................. 28 FEATURES .............................................................................................................................................................................. 28 INSTALLING A NEW MODULE ................................................................................................................................................ 28 EDITING AND DELETING A MODULE ...................................................................................................................................... 29 USERS ...................................................................................................................................................................................... 30 TO CREATE A NEW USER ....................................................................................................................................................... 30 PACK DATA FILES ............................................................................................................................................................... 31 ABOUT MIVA MERCHANT ................................................................................................................................................ 31 EDIT STORE ........................................................................................................................................................................... 31 EDIT STORE > IDENTIFICATION TAB ...................................................................................................................................... 31 EDIT STORE > OWNER TAB .................................................................................................................................................... 32 EDIT STORE > SETTINGS TAB ................................................................................................................................................ 32 EDIT STORE > FRAMEWORKS TAB ......................................................................................................................................... 32 To Create a Framework File ............................................................................................................................................ 33 To Save a Framework File to Your Desktop .................................................................................................................... 34 To Apply a Framework File to Your Store ....................................................................................................................... 34 EDIT STORE > MAINTENANCE MODE TAB ............................................................................................................................. 38 To Take Your Store Offline ............................................................................................................................................... 38 To Bring Your Store Back Online..................................................................................................................................... 39 EDIT STORE > ORDER MINIMUMS TAB .................................................................................................................................. 40 Specifying Required Minimums ........................................................................................................................................ 40 EDIT STORE > CUSTOMER FIELDS TAB .................................................................................................................................. 41 To Change the Customer Field Settings ........................................................................................................................... 42 EDIT STORE > MISC. COLORS TAB......................................................................................................................................... 43 Category Tree Background .............................................................................................................................................. 43 List Header Background .................................................................................................................................................. 43 EDIT STORE > FONTS TAB ..................................................................................................................................................... 44 Body Text .......................................................................................................................................................................... 44 Category Tree Text ........................................................................................................................................................... 44 Header Text ...................................................................................................................................................................... 44
List Alternate Background ............................................................................................................................................... 44
List Header Text ............................................................................................................................................................... 45
Face .................................................................................................................................................................................. 45 Size ................................................................................................................................................................................... 45 Color ................................................................................................................................................................................ 45 EDIT STORE > META TAG SETTINGS TAB ............................................................................................................................. 45 To Use META Tag Settings .............................................................................................................................................. 46 EDIT STORE > AFFILIATE LINKS TAB ..................................................................................................................................... 47 EDIT STORE > BUTTONS TAB ................................................................................................................................................. 49 Text ................................................................................................................................................................................... 49 Show Code ........................................................................................................................................................................ 49 EDIT STORE > CATEGORY TREE TEMPLATE TAB ................................................................................................................... 49 Template Code ................................................................................................................................................................. 50 Custom Fields................................................................................................................................................................... 50 Notes / Versions / Recall / Clear History ......................................................................................................................... 50 Category Tree Header / Category Tree Footer ............................................................................................................... 50 EDIT STORE > CUSTOMER LINKS TAB ................................................................................................................................... 51 EDIT STORE > GLOBAL HEADER AND FOOTER TAB ............................................................................................................... 52 EDIT STORE > HEAD TAG CONTENT/CSS TAB ..................................................................................................................... 53 Downloading a CSS File .................................................................................................................................................. 54 Uploading a CSS File ....................................................................................................................................................... 54 Editing the HEAD Tag for Your On-line Store ................................................................................................................ 55 Notes / Versions / Recall / Clear History ......................................................................................................................... 56 EDIT STORE > HTML PROFILE TAB....................................................................................................................................... 56 Notes / Versions / Recall / Clear History ......................................................................................................................... 56 EDIT STORE > NAVIGATION BAR TAB ................................................................................................................................... 56 Notes / Versions / Recall / Clear History ......................................................................................................................... 58 EDIT STORE > SHOPPING INTERFACE SETTINGS TAB ............................................................................................................. 58 EDIT STORE > DELETE STORE BUTTON TAB .......................................................................................................................... 58 EDIT STORE > SMART BREADCRUMBS TAB ........................................................................................................................... 58 WIZARDS ................................................................................................................................................................................ 60 GROUPS ................................................................................................................................................................................... 61 TO CREATE A GROUP ............................................................................................................................................................. 63 COUNTRIES ........................................................................................................................................................................... 64 STATES .................................................................................................................................................................................... 64 PAGES ...................................................................................................................................................................................... 65 PAGES > EDIT CATEGORY DISPLAY > CATEGORY PRODUCT LIST LAYOUT TAB ................................................................... 65 PAGES > EDIT PRODUCT DISPLAY > PRODUCT DISPLAY LAYOUT IMAGE MACHINE TAB ...................................................... 71 PAGES > EDIT PRODUCT DISPLAY > PRODUCT DISPLAY LAYOUT IMAGE DIMENSIONS TAB ................................................. 73 PRODUCTS ............................................................................................................................................................................. 75 EDIT PRODUCT ....................................................................................................................................................................... 75 PRODUCTS > IMAGE TYPES TAB ............................................................................................................................................ 85 Creating Image Types ...................................................................................................................................................... 85 PRODUCTS > BATCH IMAGE ASSIGN TAB .............................................................................................................................. 86 EDIT PRODUCT > ADDITIONAL IMAGES TAB .......................................................................................................................... 86 Additional Images - One Product at a Time ..................................................................................................................... 88 Additional Images - Batch Mode ...................................................................................................................................... 93
Additional Images - Import Feature ................................................................................................................................. 95 EDIT PRODUCT > ATTRIBUTES TAB ....................................................................................................................................... 98 Adding Swatches to a Product Page .............................................................................................................................. 102 EDIT PRODUCT > INVENTORY KIT BUILDER TAB ................................................................................................................. 103 To build a kit with the Inventory Kit Builder tab ............................................................................................................ 103 EDIT PRODUCT > INVENTORY VARIANTS TAB ..................................................................................................................... 109 Edit Default Variant Button ........................................................................................................................................... 109 Add Variant(s) Button .................................................................................................................................................... 111 Delete Selected Button ................................................................................................................................................... 113 Edit Inventory Button ..................................................................................................................................................... 114 Auto Generate Button ..................................................................................................................................................... 115 EDIT PRODUCT > UPS OPTIONS TAB ................................................................................................................................... 119 EDIT PRODUCT > SHIPPING RULES TAB ............................................................................................................................... 119 SHIPPING SETTINGS ......................................................................................................................................................... 121 SHIPPING SETTINGS > UPS READY® TOOLS TAB ................................................................................................................ 122 Registering the UPS Ready® Tools Module .................................................................................................................. 122 Configuring the UPS Ready® Tools Module ................................................................................................................. 124 SHIPPING RULES > SHIPPING RULES TAB ............................................................................................................................. 126 SHIPPING RULES > HANDLING CHARGE TAB ....................................................................................................................... 128 SHIPPING RULES > SHIPPING METHOD RULES TAB .............................................................................................................. 131 Example: Creating a Free Shipping Option ................................................................................................................... 135 PACKAGING RULES > PACKAGING RULES TAB .................................................................................................................... 136 PACKAGING RULES > BOXES TAB ....................................................................................................................................... 137 ORDER FULFILLMENT SETTINGS ................................................................................................................................ 139 EDITING THE EMAIL TEMPLATE ........................................................................................................................................... 140 CREATING A NEW EMAIL ..................................................................................................................................................... 141 MANAGE ORDERS ............................................................................................................................................................. 142 ORDER STATUS .................................................................................................................................................................... 143 FILTERS ............................................................................................................................................................................... 144 Order Number ................................................................................................................................................................ 144 Date Range ..................................................................................................................................................................... 144 Product Code ................................................................................................................................................................. 144 Email Address ................................................................................................................................................................ 145 Batch .............................................................................................................................................................................. 145 PAYMENT STATUS ............................................................................................................................................................... 145 BATCHES ............................................................................................................................................................................. 145 To Create a Batch .......................................................................................................................................................... 146 To View the Orders in a Batch ....................................................................................................................................... 146 To Transfer Orders from One Batch to Another ............................................................................................................ 146 To Delete a Batch ........................................................................................................................................................... 147 Capturing Payment in Batch .......................................................................................................................................... 147 BATCH REPORT .................................................................................................................................................................... 148 ARCHIVE AN ORDER ............................................................................................................................................................ 150 EDIT AN ORDER ................................................................................................................................................................... 150 Order Fulfillment Modules ............................................................................................................................................. 151 Ship To/Bill To ............................................................................................................................................................... 152 Payment .......................................................................................................................................................................... 153 Add Items ........................................................................................................................................................................ 154 Delete Item/Cancelled Item/Delete Order ...................................................................................................................... 155 Split ................................................................................................................................................................................ 156 Create Shipment ............................................................................................................................................................. 157
Enter Tracking Number(s) ............................................................................................................................................. 159 Back Order ..................................................................................................................................................................... 160 Create Return ................................................................................................................................................................. 161 Receive Return(s) ........................................................................................................................................................... 161 Authorize ........................................................................................................................................................................ 162 Capture ........................................................................................................................................................................... 162 Refund/Void Buttons ....................................................................................................................................................... 163 Decrypting an Order ...................................................................................................................................................... 163 Edit Shipping/Tax/Other Charges .................................................................................................................................. 164 Generate Shipping Label ................................................................................................................................................ 166 MANAGE SHIPMENTS ....................................................................................................................................................... 170 Batch Report................................................................................................................................................................... 171 Picklist Button ................................................................................................................................................................ 173 Edit an Order ................................................................................................................................................................. 174 ARCHIVE AN ORDER ............................................................................................................................................................ 175 UTILITIES ............................................................................................................................................................................. 175 UTILITIES > MODULES TAB ................................................................................................................................................. 175 Custom Fields................................................................................................................................................................. 175 Basket Inventory ............................................................................................................................................................. 181 UTILITIES > IMPORT DATA................................................................................................................................................... 183 THE GENERAL PROCESS OF IMPORTING ............................................................................................................................... 184 COLUMNS USED IN THE DEFAULT IMPORT TEMPLATES ....................................................................................................... 187 Add/Update Categories from CSV ................................................................................................................................. 187 Add/Update Customers from CSV .................................................................................................................................. 187 Add/Update Products from CSV..................................................................................................................................... 188 Import Data and Settings in XML Provisioning Format ................................................................................................ 189 Update Product Inventory from CSV ............................................................................................................................. 189 SAVING IMPORT OPTIONS .................................................................................................................................................... 189 To Create and Save Import Options ............................................................................................................................... 190 Example: Create and Save Two Product Import Settings .............................................................................................. 192 REPORTS .............................................................................................................................................................................. 194 VIEWING A REPORT ............................................................................................................................................................. 195 NEW/EDIT REPORT .............................................................................................................................................................. 196 Geographic Sales Report ............................................................................................................................................... 196 Product Sales Report ...................................................................................................................................................... 198 Sales Report ................................................................................................................................................................... 201 Statistics Display Report ................................................................................................................................................ 204 DELETING A REPORT ........................................................................................................................................................... 205 APPENDIX A: TEMPLATE CHANGES FOR ADDITIONAL IMAGES AND SWATCHES ..................................... 206 UPDATING CSSUI TEMPLATES ............................................................................................................................................ 206 UPDATING MMUI TEMPLATES ............................................................................................................................................ 218 APPENDIX B: COMMON FIELDS IN THE ADMIN INTERFACE .............................................................................. 228 APPENDIX C: THE SALES TAX CALCULATION FIELD ........................................................................................... 230
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