Knowledgebase: Miva Merchant FAQ
Miva Merchant PR8 Reference Guide
Posted by Wayne Smith, Last modified by Wayne Smith on 09 December 2011 10:52 AM
A quick reference PDF that explains managing your store, products, orders and shipments in the Miva Merchant admin.

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 Contents
GLOBAL SETTINGS > ADD STORE .................................................................................................................................... 1
ADD STORE > LICENSE TAB ..................................................................................................................................................... 1
ADD STORE > IDENTIFICATION TAB ........................................................................................................................................ 1
Manager ............................................................................................................................................................................. 1
Store Code .......................................................................................................................................................................... 1
Store Name ......................................................................................................................................................................... 2
ADD STORE > OWNER TAB ...................................................................................................................................................... 3
ADD STORE > SETTINGS TAB ................................................................................................................................................... 4
Weight Unit Display Suffix ................................................................................................................................................. 5
Weight Units ....................................................................................................................................................................... 5
Dimension Units ................................................................................................................................................................. 5
Basket Timeout (Minutes) ................................................................................................................................................... 6
Price Group Overlap Resolution ........................................................................................................................................ 6
Sales Tax Calculation......................................................................................................................................................... 6
Currency Formatting.......................................................................................................................................................... 7
Default Encryption Key ...................................................................................................................................................... 9
Require Tax ........................................................................................................................................................................ 9
Allow Modules Used by Store Morph Items to be Uninstalled ........................................................................................... 9
Enable PayPal Express Checkout .................................................................................................................................... 10
GLOBAL SETTINGS > DOMAIN SETTINGS ................................................................................................................... 10
GLOBAL SETTINGS > DOMAIN SETTINGS > INFORMATION TAB ............................................................................................. 10
Domain Name................................................................................................................................................................... 11
IP Address ........................................................................................................................................................................ 11
License # .......................................................................................................................................................................... 11
Partner ............................................................................................................................................................................. 11
Version ............................................................................................................................................................................. 11
GLOBAL SETTINGS > DOMAIN SETTINGS > REGISTRATION TAB ............................................................................................ 11
GLOBAL SETTINGS > DOMAIN SETTINGS > SITE CONFIGURATION TAB ................................................................................. 11
Non-secure URL to Miva Merchant ................................................................................................................................. 11
Non-secure Miva Merchant Cookie "domain" / Non-secure Miva Merchant Cookie "path" .......................................... 11
Secure URL to Miva Merchant ......................................................................................................................................... 12
Secure Miva Merchant Cookie "domain" / Secure Miva Merchant Cookie "path" ......................................................... 12
Include Session Parameters in Miva Merchant URLs: .................................................................................................... 12
Secure URL to Administration ......................................................................................................................................... 12
Root Directory for Graphics ............................................................................................................................................ 12
Secure Root Directory for Graphics ................................................................................................................................ 12
Base URL for Graphics .................................................................................................................................................... 12
Secure Base URL for Graphics ........................................................................................................................................ 12
Root Directory for Modules ............................................................................................................................................. 13
Secure Root Directory for Modules .................................................................................................................................. 13
Mail Server ....................................................................................................................................................................... 13
Add Angle Brackets to Email Addresses .......................................................................................................................... 13
Mail Method ..................................................................................................................................................................... 13
Use Strict Validation for Codes........................................................................................................................................ 13
GLOBAL SETTINGS > DOMAIN SETTINGS > PASSWORD SETTINGS TAB .................................................................................. 13
GLOBAL SETTINGS > DOMAIN SETTINGS > TIMEOUTS TAB ................................................................................................... 14
Shopping Interface Cookie Expiration ............................................................................................................................. 14
Administration Session Timeout ....................................................................................................................................... 14
Administration Session Failed Login Lockout Time ......................................................................................................... 14


Administration Session Failed Login Attempts Allowed .................................................................................................. 14
Verify IP Addresses For Administration Sessions ............................................................................................................ 14
GLOBAL SETTINGS > DOMAIN SETTINGS > UPLOAD SETTINGS TAB ...................................................................................... 14
GLOBAL SETTINGS > DOMAIN SETTINGS > LAUNCHPAD TAB ............................................................................................... 15
Home Page ....................................................................................................................................................................... 15
Editing the Launchpad Buttons ........................................................................................................................................ 16
GLOBAL SETTINGS > DOMAIN SETTINGS > SEO SETTINGS TAB ............................................................................................ 19
Search engine optimization options ................................................................................................................................. 20
SHORT LINK SETTINGS ........................................................................................................................................................... 20
GLOBAL SETTINGS > DOMAIN SETTINGS > COUNTRIES TAB ................................................................................................. 22
GLOBAL SETTINGS > DOMAIN SETTINGS > SHIPMENT TRACKING LINKS TAB ....................................................................... 22
GLOBAL SETTINGS > DOMAIN SETTINGS > PA-DSS TAB ...................................................................................................... 24
GLOBAL SETTINGS > DOMAIN SETTINGS > UPGRADE SETTINGS TAB .................................................................................... 24
Upgrade Stream ............................................................................................................................................................... 24
Check for Upgrades ......................................................................................................................................................... 25
Review Installed Updates ................................................................................................................................................. 25
GLOBAL SETTINGS > DOMAIN SETTINGS > DISPLAY TAB ...................................................................................................... 25
Stores/Line ....................................................................................................................................................................... 25
Header .............................................................................................................................................................................. 26
GLOBAL SETTINGS > DOMAIN SETTINGS > COLORS TAB ...................................................................................................... 26
GLOBAL SETTINGS > DOMAIN SETTINGS > FONTS TAB ......................................................................................................... 26
MODULES ............................................................................................................................................................................... 26
DISPLAY ................................................................................................................................................................................ 27
SEARCH ................................................................................................................................................................................. 28
FEATURES .............................................................................................................................................................................. 28
INSTALLING A NEW MODULE ................................................................................................................................................ 28
EDITING AND DELETING A MODULE ...................................................................................................................................... 29
USERS ...................................................................................................................................................................................... 30
TO CREATE A NEW USER ....................................................................................................................................................... 30
PACK DATA FILES ............................................................................................................................................................... 31
ABOUT MIVA MERCHANT ................................................................................................................................................ 31
EDIT STORE ........................................................................................................................................................................... 31
EDIT STORE > IDENTIFICATION TAB ...................................................................................................................................... 31
EDIT STORE > OWNER TAB .................................................................................................................................................... 32
EDIT STORE > SETTINGS TAB ................................................................................................................................................ 32
EDIT STORE > FRAMEWORKS TAB ......................................................................................................................................... 32
To Create a Framework File ............................................................................................................................................ 33
To Save a Framework File to Your Desktop .................................................................................................................... 34
To Apply a Framework File to Your Store ....................................................................................................................... 34
EDIT STORE > MAINTENANCE MODE TAB ............................................................................................................................. 38
To Take Your Store Offline ............................................................................................................................................... 38
To Bring Your Store Back Online..................................................................................................................................... 39
EDIT STORE > ORDER MINIMUMS TAB .................................................................................................................................. 40
Specifying Required Minimums ........................................................................................................................................ 40
EDIT STORE > CUSTOMER FIELDS TAB .................................................................................................................................. 41
To Change the Customer Field Settings ........................................................................................................................... 42
EDIT STORE > MISC. COLORS TAB......................................................................................................................................... 43
Category Tree Background .............................................................................................................................................. 43
List Header Background .................................................................................................................................................. 43
EDIT STORE > FONTS TAB ..................................................................................................................................................... 44
Body Text .......................................................................................................................................................................... 44
Category Tree Text ........................................................................................................................................................... 44
Header Text ...................................................................................................................................................................... 44

List Alternate Background ............................................................................................................................................... 44

List Header Text ............................................................................................................................................................... 45

Face .................................................................................................................................................................................. 45
Size ................................................................................................................................................................................... 45
Color ................................................................................................................................................................................ 45
EDIT STORE > META TAG SETTINGS TAB ............................................................................................................................. 45
To Use META Tag Settings .............................................................................................................................................. 46
EDIT STORE > AFFILIATE LINKS TAB ..................................................................................................................................... 47
EDIT STORE > BUTTONS TAB ................................................................................................................................................. 49
Text ................................................................................................................................................................................... 49
Show Code ........................................................................................................................................................................ 49
EDIT STORE > CATEGORY TREE TEMPLATE TAB ................................................................................................................... 49
Template Code ................................................................................................................................................................. 50
Custom Fields................................................................................................................................................................... 50
Notes / Versions / Recall / Clear History ......................................................................................................................... 50
Category Tree Header / Category Tree Footer ............................................................................................................... 50
EDIT STORE > CUSTOMER LINKS TAB ................................................................................................................................... 51
EDIT STORE > GLOBAL HEADER AND FOOTER TAB ............................................................................................................... 52
EDIT STORE > HEAD TAG CONTENT/CSS TAB ..................................................................................................................... 53
Downloading a CSS File .................................................................................................................................................. 54
Uploading a CSS File ....................................................................................................................................................... 54
Editing the HEAD Tag for Your On-line Store ................................................................................................................ 55
Notes / Versions / Recall / Clear History ......................................................................................................................... 56
EDIT STORE > HTML PROFILE TAB....................................................................................................................................... 56
Notes / Versions / Recall / Clear History ......................................................................................................................... 56
EDIT STORE > NAVIGATION BAR TAB ................................................................................................................................... 56
Notes / Versions / Recall / Clear History ......................................................................................................................... 58
EDIT STORE > SHOPPING INTERFACE SETTINGS TAB ............................................................................................................. 58
EDIT STORE > DELETE STORE BUTTON TAB .......................................................................................................................... 58
EDIT STORE > SMART BREADCRUMBS TAB ........................................................................................................................... 58
WIZARDS ................................................................................................................................................................................ 60
GROUPS ................................................................................................................................................................................... 61
TO CREATE A GROUP ............................................................................................................................................................. 63
COUNTRIES ........................................................................................................................................................................... 64
STATES .................................................................................................................................................................................... 64
PAGES ...................................................................................................................................................................................... 65
PAGES > EDIT CATEGORY DISPLAY > CATEGORY PRODUCT LIST LAYOUT TAB ................................................................... 65
PAGES > EDIT PRODUCT DISPLAY > PRODUCT DISPLAY LAYOUT IMAGE MACHINE TAB ...................................................... 71
PAGES > EDIT PRODUCT DISPLAY > PRODUCT DISPLAY LAYOUT IMAGE DIMENSIONS TAB ................................................. 73
PRODUCTS ............................................................................................................................................................................. 75
EDIT PRODUCT ....................................................................................................................................................................... 75
PRODUCTS > IMAGE TYPES TAB ............................................................................................................................................ 85
Creating Image Types ...................................................................................................................................................... 85
PRODUCTS > BATCH IMAGE ASSIGN TAB .............................................................................................................................. 86
EDIT PRODUCT > ADDITIONAL IMAGES TAB .......................................................................................................................... 86
Additional Images - One Product at a Time ..................................................................................................................... 88
Additional Images - Batch Mode ...................................................................................................................................... 93

Additional Images - Import Feature ................................................................................................................................. 95
EDIT PRODUCT > ATTRIBUTES TAB ....................................................................................................................................... 98
Adding Swatches to a Product Page .............................................................................................................................. 102
EDIT PRODUCT > INVENTORY KIT BUILDER TAB ................................................................................................................. 103
To build a kit with the Inventory Kit Builder tab ............................................................................................................ 103
EDIT PRODUCT > INVENTORY VARIANTS TAB ..................................................................................................................... 109
Edit Default Variant Button ........................................................................................................................................... 109
Add Variant(s) Button .................................................................................................................................................... 111
Delete Selected Button ................................................................................................................................................... 113
Edit Inventory Button ..................................................................................................................................................... 114
Auto Generate Button ..................................................................................................................................................... 115
EDIT PRODUCT > UPS OPTIONS TAB ................................................................................................................................... 119
EDIT PRODUCT > SHIPPING RULES TAB ............................................................................................................................... 119
SHIPPING SETTINGS ......................................................................................................................................................... 121
SHIPPING SETTINGS > UPS READY® TOOLS TAB ................................................................................................................ 122
Registering the UPS Ready® Tools Module .................................................................................................................. 122
Configuring the UPS Ready® Tools Module ................................................................................................................. 124
SHIPPING RULES > SHIPPING RULES TAB ............................................................................................................................. 126
SHIPPING RULES > HANDLING CHARGE TAB ....................................................................................................................... 128
SHIPPING RULES > SHIPPING METHOD RULES TAB .............................................................................................................. 131
Example: Creating a Free Shipping Option ................................................................................................................... 135
PACKAGING RULES > PACKAGING RULES TAB .................................................................................................................... 136
PACKAGING RULES > BOXES TAB ....................................................................................................................................... 137
ORDER FULFILLMENT SETTINGS ................................................................................................................................ 139
EDITING THE EMAIL TEMPLATE ........................................................................................................................................... 140
CREATING A NEW EMAIL ..................................................................................................................................................... 141
MANAGE ORDERS ............................................................................................................................................................. 142
ORDER STATUS .................................................................................................................................................................... 143
FILTERS ............................................................................................................................................................................... 144
Order Number ................................................................................................................................................................ 144
Date Range ..................................................................................................................................................................... 144
Product Code ................................................................................................................................................................. 144
Email Address ................................................................................................................................................................ 145
Batch .............................................................................................................................................................................. 145
PAYMENT STATUS ............................................................................................................................................................... 145
BATCHES ............................................................................................................................................................................. 145
To Create a Batch .......................................................................................................................................................... 146
To View the Orders in a Batch ....................................................................................................................................... 146
To Transfer Orders from One Batch to Another ............................................................................................................ 146
To Delete a Batch ........................................................................................................................................................... 147
Capturing Payment in Batch .......................................................................................................................................... 147
BATCH REPORT .................................................................................................................................................................... 148
ARCHIVE AN ORDER ............................................................................................................................................................ 150
EDIT AN ORDER ................................................................................................................................................................... 150
Order Fulfillment Modules ............................................................................................................................................. 151
Ship To/Bill To ............................................................................................................................................................... 152
Payment .......................................................................................................................................................................... 153
Add Items ........................................................................................................................................................................ 154
Delete Item/Cancelled Item/Delete Order ...................................................................................................................... 155
Split ................................................................................................................................................................................ 156
Create Shipment ............................................................................................................................................................. 157

Enter Tracking Number(s) ............................................................................................................................................. 159
Back Order ..................................................................................................................................................................... 160
Create Return ................................................................................................................................................................. 161
Receive Return(s) ........................................................................................................................................................... 161
Authorize ........................................................................................................................................................................ 162
Capture ........................................................................................................................................................................... 162
Refund/Void Buttons ....................................................................................................................................................... 163
Decrypting an Order ...................................................................................................................................................... 163
Edit Shipping/Tax/Other Charges .................................................................................................................................. 164
Generate Shipping Label ................................................................................................................................................ 166
MANAGE SHIPMENTS ....................................................................................................................................................... 170
Batch Report................................................................................................................................................................... 171
Picklist Button ................................................................................................................................................................ 173
Edit an Order ................................................................................................................................................................. 174
ARCHIVE AN ORDER ............................................................................................................................................................ 175
UTILITIES ............................................................................................................................................................................. 175
UTILITIES > MODULES TAB ................................................................................................................................................. 175
Custom Fields................................................................................................................................................................. 175
Basket Inventory ............................................................................................................................................................. 181
UTILITIES > IMPORT DATA................................................................................................................................................... 183
THE GENERAL PROCESS OF IMPORTING ............................................................................................................................... 184
COLUMNS USED IN THE DEFAULT IMPORT TEMPLATES ....................................................................................................... 187
Add/Update Categories from CSV ................................................................................................................................. 187
Add/Update Customers from CSV .................................................................................................................................. 187
Add/Update Products from CSV..................................................................................................................................... 188
Import Data and Settings in XML Provisioning Format ................................................................................................ 189
Update Product Inventory from CSV ............................................................................................................................. 189
SAVING IMPORT OPTIONS .................................................................................................................................................... 189
To Create and Save Import Options ............................................................................................................................... 190
Example: Create and Save Two Product Import Settings .............................................................................................. 192
REPORTS .............................................................................................................................................................................. 194
VIEWING A REPORT ............................................................................................................................................................. 195
NEW/EDIT REPORT .............................................................................................................................................................. 196
Geographic Sales Report ............................................................................................................................................... 196
Product Sales Report ...................................................................................................................................................... 198
Sales Report ................................................................................................................................................................... 201
Statistics Display Report ................................................................................................................................................ 204
DELETING A REPORT ........................................................................................................................................................... 205
APPENDIX A: TEMPLATE CHANGES FOR ADDITIONAL IMAGES AND SWATCHES ..................................... 206
UPDATING CSSUI TEMPLATES ............................................................................................................................................ 206
UPDATING MMUI TEMPLATES ............................................................................................................................................ 218
APPENDIX B: COMMON FIELDS IN THE ADMIN INTERFACE .............................................................................. 228
APPENDIX C: THE SALES TAX CALCULATION FIELD ........................................................................................... 230

 


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