Order and Order Item Statuses
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How Order Status is Handled
The Miva admin checks the statuses below, in the order in which they appear in this document, to determine the overall status of the order.
Cancelled
If all items are cancelled in the order, the order is considered Cancelled.
The following now ignores any cancelled items out of the equation, as well as any "adjustment" statuses.
Pending
This is the default status when an order is created.
If all order items have an item-level status of 0, the order is considered pending.
Shipped
All items in the order must be shipped, or have a similar shipping status.
All items must have one of the following, order-level statuses to be considered as a "shipped" item-level status:
- 200
- 210
- 211
- 220
- 221
If there are RMAs issued (500), or returns (600), alongside, with only shipments, then the order is still considered shipped.
Backordered
If all the items are in backordered status, then the order is considered backordered.
RMA Issued
If all the items have the RMA issued status, then the order is considered RMA issued status.
Returned
If all the items have the returned status, then the order is considered returned.
Partially Shipped
If there are any shipped, or similar shipped status, the order is considered Partially Shipped.
Some items must have one of the following, order-level statuses to be considered as a "shipped" item-level status:
- 200
- 210
- 211
- 220
- 221
Processing
If the order is not fully pending, or does not match any of the order statuses, it's processing. If none of the above are true, it's processing.
Order Statuses
| Order Status | Formatted Order Status |
|---|---|
| 0 (Default) | Pending |
| 100 | Processing |
| 200 | Shipped |
| 201 | Partially Shipped |
| 300 | Cancelled |
| 400 | Backordered |
| 500 | RMA Issued |
| 600 | Returned |
Order Item Statuses
| Order Item Status | Formatted Order Item Status |
|---|---|
| 0 (Default) | Pending |
| 100 | Processing |
| 200 | Shipped |
| 210 | Gift Certificate: Not Redeemed |
| 211 | Gift Certificate: Redeemed |
| 220 | Digital: Not Downloaded |
| 221 | Digital: Downloaded |
| 300 | Cancelled |
| 400 | Backordered |
| 500 | RMA Issued |
| 600 | Returned |
| 999 | Adjustment |
How Item Status is Handled
Pending
This is the default item status when an order is created.
Picking
This status is set when the item is assigned to a shipment on the order. The shipment is not yet shipped.
For more information, see the JSON API Doc .
Shipped
This status is set when the shipment the item is assigned to, is shipped.
For more information, see the JSON API Doc .
Gift Certificate: Not Redeemed
The Miva admin will automatically handle this status.
Gift Certificate: Redeemed
The Miva admin will automatically handle this status.
Digital: Not Downloaded
The Miva admin will automatically handle this status.
Digital: Downloaded
The Miva admin will automatically handle this status.
Cancelled
If the item is cancelled, the status is cancelled.
For more information, see the JSON API Doc .
Backordered
If the item is backordered, the status is backordered. Once an item is backordered, it can be cancelled later on, or added to a shipment. It cannot go back to pending.
For more information, see the JSON API Doc .
RMA Issued
When an item that has been marked as shipped, is returned, the status is RMA Issued.
For more information, see the JSON API Doc .
Returned
When the item's return is marked as received, the status is returned.
For more information, see the JSON API Doc .
Adjustment
The Miva admin will automatically handle this status.